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FAQ's

General Questions

Shipping Questions

Installation Questions

Custom Questions


General Questions

Question: Where are you located? -back to top
Answer: The corporate office is located in Palmetto, FL. We ship out of warehouses in Ft. Pierce, FL Ft. Lauderdale, FL  and Sedona, AZ.
Question: What are the differences between Porcelain, Glass and Ceramic tiles? -back to top
Answer:
Pocelain tile
is more scratch resistant than ceramic tile. Porcelain is made from finer, denser clay, which results in a denser, harder body. Also porcelain tile is fired at higher temperatures than ceramic, resulting in superior durability and stain resistance. Porcelain tiles are frost resistant or frost proof. Glazed porcelain tiles are much harder and more wear and damage resistant than non-porcelain ceramic tiles, making them suitable for any application from light traffic to the heaviest residential and light commercial traffic. Full body porcelain tiles carry the color and pattern through the entire thickness of the tile, making it virtually impervious to wear and are suitable for any application from residential to the highest traffic commercial or industrial applications.

Glass tiles are frost proof, resistant to fading, discolorations and chemical damage. They are also impervious to water and stains. These properties make them suitable for home use, including back splashes, swimming pools and spas, and various outdoor applications. The pigments or colors are mixed in with the molten glass, allowing the color to entirely permeate the body of the tile. It will not fade and is moisture proof. Glass tile is renowned for its versatility. As it is impervious to the effects of moisture, glass tile is a popular addition to bathroom areas and spa locations. Glass tile can be used as a wall tile to cover surfaces entirely, or as flourishes and trim pieces. Uses also include outdoor settings like in pools or courtyards, and even as mosaic patterns on external walls.

Ceramic tiles are generally made from red or white clay fired in a kiln. They are almost always finished with a durable glaze which carries the color and pattern. These tiles ae used in both wall tile and floor tile applications and are softer and easier to cut than porcelain. Ceramic tile is easy to clean, extremely long lasting, does not absorb smell, water or allergens and is also fireproof. Some but not all of our ceramic designs are freeze and frost proof. Be sure to ask us if this is a concern for you.
Question: How many different Mosaics are offered in your site? -back to top
Answer: Almost 1,000 different mosaics. We have Glass, Porcelain, and Ceramic Mosaics. We also have designers on staff who can create any custom mosiac design you would want.
Question: I am a Professional Contractor. Is there a program for me? -back to top
Answer: Yes. See the section about Business Partners on the blue tool bar on the home page. You will see how easy it is to increase your sales as a Business Partner.

Shipping Questions

Question: Are all the mosaics in stock? -back to top
Answer: Yes. We have nothing on backorder at this time. We have thousands of Mosaic Designs available and can ship the same day if your order is received by 11:00 AM EST.
Question: How soon can I get my order? -back to top
Answer: All our products ship the same day if the order is received by 11:00 AM EST. We have several shipping options using UPS and Fed Ex, including Next Day Air and 2nd Day Air. You will receive the tracking # so you can monitor your package(s).
Question: Do you offer free shipping? -back to top
Answer: Yes, we are currently offering free shipping on regular Ground shipments on all domestic orders over $200. This offer is only for a limitied time.
Question: Can I return an item if I have changed my mind? -back to top
Answer: Of course. We accept returns on most items unless they are special order. Please refer to our Return Policy page for more information.

Installation Questions

Question: How do I install my Mosaic tiles? -back to top
Answer: White thin-set is recommended for all installations. Liquid nails can be used in some applications. Apply thin-set using a trowel as recommended by the manufacturer. Apply as much adhesive as can be covered within 10-15 minutes. Once set in place, gently tap using a grout float to insure full bedding and a true surface. Then grout. (See below)
Question: Grout. Teach Me! -back to top
Answer: Mix the grout according to the instructions on the package and avoid breathing the dust. Spread the grout into the cracks. Wipe off the excess grout. Use a sponge instead of a rag because the rag will catch on any sharp edges. Don't try to wipe it perfectly clean all at once. Rinse out the sponge after each pass. Make sure your sponge isn't dripping water after you rinse it out. Wipe flat across the surface. Don't rub down in the cracks or you will erode the grout between the tiles. Keep the surface damp as the grout cures or it will crack.

Illustrated instructions for using thin set mortars to attach glass mosaic tiles are available online at the Ceramic Tile Institute of America. These instructions were written for sheets of mosaic tile mounted on paper,but the basic idea can be used for loose tiles or tiles mounted on mesh.

How much: this depends on 3 things: 1) the area of the mosaic = Length x Width , 2) the thickness of the tiles and 3) the gaps between the tiles. If the tiles are well-spaced (all gaps under 1/4") then you should be able to cover the entire mosaic of 18" x 18" with 2 lbs. of grout. This is assuming your tiles are under 3/8" thick. I always set my mosaic on an old shower curtain or piece of plastic to catch all the wet grout that falls of the side as I'm spreading it. That way, I can scoop it up and use it. Otherwise you need a lot more grout because most is wasted.

What color: Always choose a grout color which contrasts the colors of the mosaic tiles so that the design is highlighted. Otherwise the individual tiles are lost to the eye, and the mosaic looks more like an ordinary picture and less like a mosaic made from pieces. It is best to avoid situations like gray grout with gray tile. A nice red-brown grout works better in that case. The key concept is color contrast.
Question: Can I use Pebble pool finish with my Mosaic? -back to top
Answer: Yes, a lot of pools use a Pebble finish. A Pebble finish will still have aggregate in it.
Question: Can I use stone and glass mosaic tiles together? -back to top
Answer: The two materials have different thicknesses. If you are pushing the tiles into concrete or mortar, then it doesn't matter. If you are gluing to a surface, the difference in heights will be visible. This makes grouting a little more difficult. I would not recommend this for floor mosaics, obviously.
Question: How do all your tiles perform outside? -back to top
Answer: Because glass tile is non-permeable, it is highly suitable for a surface which needs to resist moisture. Additionally, glass tile is frost proof as well as being heat, fire, and UV resistant as well. Glass tiles also resist sudden temperature changes. In many ways, the addition of glass tile to an outdoor surface is one of the best means of protecting the overall structure of a property. Porcelain and  some Ceramic Tiles are kilned frost proof and glazed, you might need to seal the grout lines for most outdoor applications.
Question: Does Mosaic Tile provide the adhesive materials for installing my mosaics? -back to top
Answer: We do not supply or sell setting materials. They may be purchased from your local tile dealer and home centers.
Question: How do I make my Mosaics displayed outdoors last? -back to top
Answer: After the grout cures for 48 hours, seal the mosaic with tile and grout sealer from a local building material store. Sealing the grout is not necessary for swimming pool applications.
Question: Where is glass tile most commonly installed? -back to top
Answer: Glass tile is renowned for its versatility. Because it is impervious to the effects of moisture, glass tile is a popular addition to bathroom areas and spa locations in commercial settings as well as residential ones. Glass tile can be used as a wall tile to cover surfaces entirely, or as flourishes and trim pieces. They can be used for shower stall floors, and as creative centerpieces to a room in the form of murals or as unique layouts that mix colored glass tiles in a mosaic pattern. They can also be used in outdoor settings, like in pools or courtyards, and even as mosaic patterns on external walls.
Question: Where are some of the locations for Mosaics? -back to top
Answer: People have displayed mosaics all around the house. Listed are a few locations you might want to think about:Swimming Pool, Retaining Fence, Kitchen Backsplash, Tile Floor, and Tile Bathrooms such as in the bath or shower area, Stucco Walls, Entryways, and all sorts of Table Tops. If it is a display area surface, it will most likely be a good spot for a mosaic.
Question: Can I mosaic directly on the brick outside of a building? -back to top
Answer: The brick is fine, unless it is old and slightly crumbling, and then you might need to buff off the loose material. You don't need the concrete board if you can glue directly on the brick. You will probably want to glue the tiles on mosaic mesh and then glue that whole sheet on the wall.
Question: Can I mix glass and ceramic tiles? -back to top
Answer:As long as the colors look right, you can mix any materials, except that you need to make sure they are close to being the same thickness. You don't have to worry about thickness if you are pressing them into wet concrete of course.
Question: Can the Mosaic be adhered to a sloped surface? -back to top
Answer: The mosaic is produced on a fiberglass mesh material. If the image is large enough, the image will bend over a slope or gradual grade.It is best displayed on a flat even surface.

Custom Orders

Question: I have a design that I would like to turn into a Mosaic Tile. Do you provide or produce Custom Mosaics? -back to top
Answer: Yes. We have dedicated designers that are eager to work with you.
Question: What do I need to provide for my Custom Mosaic order? -back to top
Answer: : Mosaic Tile Designers will need: An image of the piece you would like done. This can be emailed, faxed or mailed. If you email, please use JPEG format. Your email address and phone number and the best time to reach you.
Question: How soon can I expect my Custom Mosaic once I have placed my order? -back to top
Answer: : Once we have recieved your order and review the details, the process usually takes approximately. 2 weeks, plus delivery time.